Consumer versus rugged enterprise mobile devices: What’s the real cost?

We love our mobile devices. What other thing in your life seems to keep getting smarter?

New versions and new apps deliver an endless number of reasons to keep your

smartphone or tablet always within reach, 24/7.

It’s natural that the consumer devices we love follow us to work. It’s a great way to keep

connected with the people, tasks, and events in your life. But there needs to be a

dividing line between a device that handles your personal computing and one that meets

the needs of your job.

A consumer-grade device might seem like a smart choice for business, because the

initial purchase price is so appealing. The more rugged, enterprise-class devices may

carry a higher price tag, but the price you pay to acquire the device is only a fraction of

the total cost of ownership (TCO). When you’re pondering consumer versus rugged

enterprise mobile devices, what’s the real cost?

Durability

If you’ve ever dropped your smartphone on a concrete floor, and then held your breath

as you picked it up, you know that this device isn’t designed for a tough work

environment—like plant floors, warehouses, retail, healthcare, transportation & logistics,

and field service, to name a few.

Compare the durability. A consumer-grade device has a 23% failure rate in a tough

environment with a life expectancy of 12 months. The rugged, enterprise-grade mobile

device averages a 7% failure rate and lasts three years—three times as long as its

 

consumer counterpart! What are you paying for all the replacement consumer devices

over those three years? It’s not the low price of that original one.

Accessories

Consider the additional expenses for enhancing your consumer device to meet more

enterprise needs. A durable case, for example, can cost $100 or more, per device, while

the rugged device comes fitted with the tough exterior, as well as a tougher grade of

glass.

Will you need to purchase a point-of- sale sled to enable this function on your consumer

device? If so, add that into your total cost of ownership.

Tech Support

TCO includes the cost for managing your devices: provisioning, maintaining, monitoring,

and decommissioning. When your employees use their mobile device for personal as

well as business purposes, you run the risk of data breaches in your network, so your IT

team must ensure that all devices are secured and the software is updated as needed. If

those personal devices are lost or stolen, you have the added task of remotely wiping

the data as quickly as possible.

In addition to protecting the network, your IT professionals will have a broader range of

devices, operating systems, and applications to monitor and troubleshoot. That takes

time. With a rugged enterprise device, you can allocate more of your IT investment for

proactive work, rather than patching consumer devices.

Downtime

This is an indirect cost associated with mobile devices. How does a device failure impact

productivity? Are they unable to provide customer support or close sales? How much

time is wasted when a worker has to seek out a replacement device? And what does

that time translate to in dollars? In the field, a driver can lose up to 75 minutes of

productivity when a mobile device fails. In an industrial environment, the combination of

labor cost and lost revenue can reach $125 per hour, and up. Optimizing productivity is

the best way to maintain your competitive edge.

 

According to VDC Research, the total cost of ownership for a consumer smartphone in

business applications is almost double that of the enterprise mobile device. The

difference in TCO for a consumer tablet versus a rugged enterprise tablet is even

greater.

At Symbology, we understand that businesses choose consumer-grade devices

because they are familiar, easy to use, and seemingly cost-effective. But when you look

at all the factors that contribute to total cost of ownership, the choice is simple. Talk to us

about rugged, enterprise-grade devices, because you’ll get more functionality, security,

data capture options, robust connectivity, and a longer life per device.

Do quick service labels really work?

With the competition for fast lube service increasing, you need to leverage every advantage possible. Sure, your customers appreciate your quick lube service, but with months elapsing between oil changes, will they remember that brief visit? Will the experience be impactful enough to bring them back?

Customer loyalty grows from building on the relationship—which starts when they drive into your lot. You have about 22 minutes to make a lasting impression. In addition to being courteous, informative, and quick, what can you do?

The quick service label is a fast, easy, and cost-effective method for strengthening the customer relationship. By simply printing and adhering a small static cling sticker inside the vehicle’s windshield, you post a handy reminder for the next oil change. More than that, you have the opportunity to keep your brand, literally, in front of your customer. Your quick service sticker can include a special offer, reinforce the importance of regular oil changes, and even promote a cross-sell or upgrade service.

Businesses with more than one location offering fast lubes can use quick service labels to keep a consistent message from shop to shop. By programming the same templates into the system, you make it easy for every operator to communicate your value proposition. You remove the potential for confusion, miscommunication, and, quite simply, wrong offers, by creating a centralized process.

To learn more about the technology behind doing this simply, affordably, and right, Call us at Symbology for more information on service labels and much more.

Barcode duplicator improves patient safety for blood banks

Patient safety is at the forefront of the healthcare community, which includes blood banks. Barcoding has proven to be a reliable and efficient method for preventing medical errors. Using point-of-care barcode labeling instead of a manual system for any type of specimen collection represents a major step toward protecting patients.

The FDA’s Blood Labeling Industry Guidance Standard has already required all blood and blood component containers to be labeled with a barcode, but just mandating the barcode doesn’t provide enough protection.

Mobile blood collection units, for example, have the barcodes already on the blood bags, following the FDA blood labeling guidelines. However, when the collections are taken, the technicians handwrite the code number on the donor form. Between illegible (from handwriting or smudging) and transposed numbers, blood collection mistakes happen. And they occur too frequently.

Then what happens? The blood is either disposed of—a total waste of a valuable asset—or it has to be tested in the lab and marked there. That’s a different kind of avoidable waste: valuable time that could be better spent on other critical tasks.

It’s just not enough to use labeled blood bags and containers. While you may be complying with the federal standard, you’re not going far enough to protect patients and preserve your operational efficiency.

Symbology worked with Zebra to combine their technology acumen and deliver a solution. The barcode duplicator system enables mobile blood collection units to scan the barcode on a blood container when the blood is drawn. Then, they print out a duplicate barcode label for the donor form. No handwriting is involved, increasing the accuracy. The barcode duplicator also removes data entry on the backend, where the barcode can be scanned again and automatically transmitted into the system.

Symbology’s barcode duplicator solution features the Zebra LS2208 handheld barcode scanner and the Zebra LP2824 Plus, barcode printer. The printer is compact and lightweight, fitting easily into the limited space of a van or mobile unit. The LP2824 Plus stores the label formats, so there’s no programming require. The technician simply calls up the form and processes it in a few clicks. The scanner connects directly to the printer, so no computer is needed. A network connection isn’t required either, a key feature for mobile units.

There’s always a dire need for blood donations. For patient safety, we need to provide a reliable, safe, accurate, and efficient way to collect and deliver blood where it’s needed. We think our barcode duplicator system is an essential component in achieving this objective. If you want to learn more, click here to watch a video case study or contact us for information.

 

 

Is outdated technology holding you back?

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Is outdated technology holding you back?

The speed at which technology keeps advancing can make it difficult to justify the decision to upgrade. Many businesses hang onto technology long after it has outlived its usefulness, just because their devices, network, and software seem to be doing their job.

Let’s look more closely at the cost of not upgrading. Is outdated technology holding you back? Even more, is the delay in investing in new technology actually costing you money?

Security risks.

Older technology doesn’t carry the benefit of advanced security protocols. While you might be able to patch it with upgrades, you still have gaps that pose a threat to your network security.

Lost data.

If your applications aren’t communicating effectively, because one or more is out of date, you could lose data, which sparks a loss in time to search, locate, and possibly rebuild, as well as lost revenue.

Hampered productivity.

How much faster can you drive a screw with a power driver than a screwdriver? When you equip your workforce with old technology, you’re increasing their task load. Rather than leverage the advantages of power tools like mobile devices, for example, you require them to move back and forth between workstations to retrieve data. Or old software requires more steps to complete a transaction. And remember, you’re paying them to waste that time.

Maybe you’re relying more on manual methods than you should, because you’re accustomed to “the way we’ve always done it.” Is there room for error by doing it that way? Manual systems are guaranteed to invite mistakes, and correcting them costs time and money—which could be saved by abandoning that mindset and moving on and up to new technology.

In addition, when your infrastructure is ignored, you create additional problems. Users can’t access the network because it’s overloaded or has dead zones. How much employee time and customer sales are you losing with these delays?

Customer Confidence

Your systems reflect your brand. When your customer-facing technology—POS systems, for example—are outdated, your customers will notice. Whether they notice the technology itself or the under-performing nature of it, they perceive that your business isn’t current. With so much competition out there, they can easily find someone else who keeps up with today’s trends in technology as it relates to customer service and communication. And once you fall behind, you have to work much harder to regain that lost ground.

When you add up the cost of security risks, wasted time, human errors, and customer dissatisfaction, you begin to see the return on investment for updating your technology. Ignoring the efficiency, accuracy, and security that newer technology provides is going to cost you. Talk to Symbology to discover how more advanced technology can benefit your business and deliver the ROI you’ve been missing.

New from Symbology: a Printer Applicator for FDA Compliance

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One of our mid tier pharmaceutical packaging customers that has four production lines and one test and development line, needed to reduce compliance errors, replace out of service equipment, and reduce labor related to maintenance and human intervention that ensured FDA compliance.

The customer had multiple compliance issues to solve:

  1. Label data was pulling from multiple databases, causing labeling errors and therefore compliance errors.
  2. Existing equipment was beyond repair.
  3. Human intervention maintaining old equipment and manual FDA compliance.

 

How the Symbology Enterprises solution helped our customer:

  1. We created a method to consolidate the databases, ensuring that the proper label was applied.
  2. The solution guarantees FDA compliance and allows for UID compliance.
  3. We replaced outdated equipment with modern applicator technology.

Meet the Zebra ZD410: Great Things Come in Small Packages

Is additional flexibility and enhanced functionality desired out of your current desktop printing system? If the answer is yes, look no further than Zebra Technologies; they came to deliver in 2016. Zebra is providing all of the above with their direct thermal desktop printer, the ZD410! The new ZD410 is designed to replace the old LP 2824 desktop model, and improve on everything it already does so well. Zebra’s new little printer is smaller, faster, easier, and more versatile than the LP. From the retail floor to the warehouse, this small printer will make a BIG difference on your operational efficiency in 2016 and beyond.

The ZD410 brings new meaning to the term, “user friendly”. For starters, the ZD410 was designed to be backwards compatible with older printer models and languages, so migration from older models like the LP2824 becomes a user friendly experience. End users will also be pleased with the ZD410’s size. Zebra managed to make the ZD410 even smaller than the LP2824, at only 8.6” x 4.5” x 6.0” and weighing only 2,2 lbs. With reduced size, weight and wall mount-ability, the ZD410 can be used almost anywhere. Additionally, new features like status update icons and remote manageability through cloud based “Link OS”, users will experience maximum up-time and visibility on their deployed printers. When adding ZebraOne Care Service to the equation, the ZD410’s user experience becomes unmatched in the desktop printer arena.

ZD410

ZD410

Another key component to the ZD410 is its versatility. Unlike most small desktop printers, the ZD410 offers an exceptional range of media capabilities through its movable sensors, allowing it to hold a multitude of media types. On top of standard USB and auto sensing serial, the ZD410 also carries the latest communication abilities featuring 802.11 AC and Bluetooth 4.1 connectivity. The options for on-site ethernet and serial port additions are also available for future communications and applications. With the ZD410’s 300 dpi output and an optional disinfectant ready plastic body, this printer can be used in a wide range of use cases and environments. Whether printing a return tag in a retail shop, patient ID wristbands in a hospital, producing barcoding systems, or printing for Cloud ERP inventory tracking in a warehouse, the ZD410 will be there to get the job done.

In summary, reasons for excitement about the ZD410 are obvious. This printer is one of the most versatile and user friendly direct thermal desktops on the market. With its flexible media capabilities, compact size, backwards compatibility, and advanced communication technology, this little printer will be making a big difference on your operations not only now, but in years to come. Sometimes, the best things come in small packages. Have any questions about the ZD410? Contact us today or reach out to our affiliate, SymbologyDC down in the nation’s capital! We specialize in data integration and building custom solutions, stemming from diverse expertise in a wide variety of industries.

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How to make static cling labels that do the work for you in automotive service

Every day, customers drive in to your shop your fast lube service. When they drive off, are you confident they will return for the next oil change?

Quick service, static cling labels put a reminder on the vehicle’s windshield—so you’re literally right in front of them. These static cling labels can do more than just remind them to come back, but also provide them with a valid reason. Depending on the printer you choose for your static cling labels, you can include your logo, a customized message, and even a promotional offer, like a discount on the next service. Some printers will auto-calculate the miles and date stamp for the next oil change. Your workers just need to type in the number of miles. No math skills required.

At Symbology, we’ve developed the total quick service, static cling labels printing solution. The Zebra TLP 2824 Plus is a compact but powerful thermal transfer printer. The thermal transfer process is ideal for printing on synthetic surfaces, like static cling. The heat transfer delivers a crisp image so your sticker remains legible, even with constant exposure to sunlight.

 

 

The TLP 2824 Plus prints fast—four inches per second with a 2.2-inch width—and has a tear-off mode. It runs on Window drivers, and has user-friendly features, like simple loading of the media and ribbon, automatic calibration, and easy setup. The compact size fits anywhere in your shop.

The Zebra TLP2824 Plus from Symbology comes pre-loaded with 30 custom templates to create your static cling labels. We include the messages in both English and Spanish. As part of the total quick service, static cling labels printing solution, we also include a keyboard for entering the customer information, and three rolls of high-quality static cling label media.

Quick service stickers are small, but they play a big part in building customer loyalty in the automotive service industry. Be sure to maximize the potential by producing a strong message and printing it on a quick service label that will last as long as 5,000 miles—or more. Talk to us at Symbology to provide your total printing solution, with the 30 custom messages.

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Zebra Elevates Android to Enterprise Standards with (MX) Mobility Extensions

Android and iOS were designed for the consumer world, not the enterprise, but as consumer devices made their way into the workplace, so did the operating systems. There were concerns that the Android open source platform wasn’t strong enough to meet a higher level of security and management demands. However, like the devices themselves, Android is adapting to the greater demands of enterprise use.

The reality is, Android has grown up, toughened up, and smartened up—with the help of Zebra. The technology leader designs, engineers, and manufactures enterprise-grade mobile devices—computers, tablets, scanners, readers, and printers—that integrate essential features and functionality to perform to a higher standard for ruggedness, reliability, performance, and versatility. Zebra’s designers use Mx to allow Android devices to be used for a variety of enterprise and security intensive functions such as ERP software applications.

TC70

Zebra’s Android TC70

Zebra’s Mobility Extensions (Mx) support the mobile computing devices with enterprise-grade Android. It’s not your family-friendly operating system! Mx infuses an extra layer on top of the commercially available Android Open Source Project, elevating the security, manageability, data capture, and connectivity. With Mx, the device is still compatible with standard Android applications, but also has the protection you need to weed out security risks, handle more data, and fit in with your MDM and MAM protocols.

Mx comes pre-installed on your Zebra mobile computers (including the new tablets, ET50 and ET 55), at no extra charge. Here’s what Mx will add to your Zebra’s Android OS:

-Mx Multi-user Framework

  • -Provides each user with their own data space and settings.
  • -Includes the choice of local or remote authentication, while limiting setting modifications to the administrator.
  • -Requires no hard-coding for application development.
  • -All open applications are forced closed upon logout.

-Mx MAM

  • -Enables white list assignment of applications to individuals and groups.
  • -Allows for customizing each white list with separate sub lists to limit or share applications: System, Common, and Individual.

-Mx Secure Storage

  • -Supports all standard Wi-Fi security protocols.
  • -Enables encryption of the entire SD card or just an individual folder tree.
  • -Automatically mounts encrypted data on reset.
  • -For known encryption key, the data in the encrypted area can be copied to a Linux system

-Mx MDM

  • -Extends current MDM features to Zebra’s Android-based mobile computers.

 

Mobility Extensions (Mx) has solved the problems that IT people have had with consumer-grade Android. Mobile Zebra Android devices like the TC70 utilize the Mx framework to create an enterprise standard, yet consumer friendly experience similar to iOS, while also offering diverse usage and enhanced ruggedness. Before you decide on your mobile devices, talk to us at Symbology Inc to learn more about Zebra and Mx.

 

 

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iOS Enterprise Tech Still Leads the way in the Enterprise, Here’s Why

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Mobile technology is everywhere. Not only has mobile tech transformed consumer behavior, it has fully infiltrated the enterprise. The possibilities of mobile tech in the business world are endless. Innovative ERP systems like AscentERP, have already been successful in using mobile tech with the cloud, to provide enterprise growth to end users.From the point of sale, to rugged warehouse scanning, mobile technological convergence (one device doing everything) maximizes operational efficiency. Despite the diversity in the mobile market, there is one true player in the enterprise…Apple. Business Insider notes that iOS has recently held a dominating 68.5% enterprise market share (percentage of active devices). Unlike other OS platforms, iOS has distinct advantages that are yet to be matched by competitors through their unique design model.

Other mobile devices are certainly catching up, but iOS still reigns supreme in the enterprise arena. iOS dominance stems from the simplicity it brings to the end user. According to the Wall Street Journal, devices using software like Android have faced enterprise resistance in the past because of the complexity within the manufacturing and development process. A large collection of manufacturers produce hardware for Android and other OS systems making it difficult to create a consistent user experience. Complexity is difficult to manage for departments controlling app operations and workflows. Since Apple makes their own hardware and software, they provide a simplified implementation experience for IT departments and workers around the world.

Another reason for the iOS lead is security. Enterprise data is invaluable and iOS treats it accordingly. Alternative OS devices still come with a substantial security risks like malware attacks and invasions (InfoWorld). iOS security also provides unique control to the “gatekeepers” of the enterprise….the IT department. According to Business Insider, since iOS 7, “the guys running behind the scenes can wield a ton of power without ruining the user experience for co workers.“ Management can easily control permission settings among other configurations without workers consciously experiencing limitations. Users in the warehouse and workers in the office can be using the same app but having unique experiences regarding their line of work.

Lastly, iOS has become a standard for enterprise app development. According to TechCrunch, “98% of fortune 500 companies have an iOS app.” A big reason for that statistic is iOS 9. iOS 9 was developed with the enterprise in mind, bringing customers the ability for highly contextualized app development (techcrunch). Enhancements to features like Siri, improved battery life, and “open source” programming languages allows apps to be created around the customer’s unique needs and use cases. Developers can design highly customized apps that increase the productivity of their back end workers while also offering an app to streamline the front end of their supply chain. Although somewhat dated, a prime example of custom app development for the enterprise can be seen in this video by Zebra Technologies.

AscentERP

So now that it’s clear why iOS controls the mobile enterprise market, it is a matter of finding the right iOS integrator. Integrators like us specialize in building iOS apps for MFi (made for iOS) hardware. We specialize in taking consumer devices and make them enterprise ready with hardware like the Honeywell Captuvo, and programming them with custom enterprise software. Whether it’s the point of sale, or back-end management, we help create a customized hardware/software experience for your unique business needs. For more info on iOS in the enterprise, fill out the form below and contact us today!

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Articles of Reference:

 

1.http://techcrunch.com/2015/06/10/the-future-of-enterprise-app-development-is-swift/

2.http://www.infoworld.com/article/29027

3.54/android/android-4-barriers-to-enterprise-adoption.html

4.http://blogs.wsj.com/digits/2015/02/25/google-trying-harder-to-push-android-phones-at-work/

5. http://www.businessinsider.com/why-apple-is-dominating-enterprise-2014-2

 

Do quick service labels really work?

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With the competition for fast lube service increasing, you need to leverage every advantage possible. Sure, your customers appreciate your quick lube service, but with months elapsing between oil changes, will they remember that brief visit? Will the experience be impactful enough to bring them back?

Customer loyalty grows from building on the relationship—which starts when they drive into your lot. You have about 22 minutes to make a lasting impression. In addition to being courteous, informative, and quick, what can you do?

The quick service label is a fast, easy, and cost-effective method for strengthening the customer relationship. By simply printing and adhering a small static cling sticker inside the vehicle’s windshield, you post a handy reminder for the next oil change. More than that, you have the opportunity to keep your brand, literally, in front of your customer. Your quick service sticker can include a special offer, reinforce the importance of regular oil changes, and even promote a cross-sell or upgrade service.

Our custom quick service labels

Our custom quick service labels

Businesses with more than one location offering fast lubes can use quick service labels to keep a consistent message from shop to shop. By programming the same templates into the system, you make it easy for every operator to communicate your value proposition. You remove the potential for confusion, miscommunication, and, quite simply, wrong offers, by creating a centralized process.

In the next blog post, we’ll talk about the right printing solution for quick service labels. You’ll learn more about the technology behind doing this simply, afford-ably, and right!

If you need more information, please talk to us at Symbology.

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